Domestic

Shipping Promise: At HealthScoop, we guarantee to ship your order as soon as possible with only a small shipping fee of SGD8. Our staff is hard at work to ensure your order is expertly packed and promptly shipped so that you are satisfied with your order at HealthScoop.

To prove our commitment to our customers, we offer free shipping for orders over SGD60.00 anywhere in Singapore*.

Delivery Zone

*We deliver within mainland Singapore only (offshore islands eg Jurong Island, Sentosa are excluded).

Delivery Time

3 to 5 working days upon payment. If there are delays due to stock unavailability, we will inform you accordingly.

Do note that Saturdays, Sundays & Singapore Public Holidays are non-working days for us.

Receiving Products upon Delivery

Please check that all Products purchased are delivered/received without any missing items before you sign the delivery documents, if any.

By signing on the delivery documents, you are taken to acknowledge receipt of your Product in good order and condition.

International

We offer free* shipping for international orders over SGD200. The list of countries we ship to follows the list of countries served by Fedex, and can be found here: http://www.fedex.com/gb/contact/served-countries.html

*Free shipping capped at SGD35

Delivery Time

5 to 7 working days upon payment. If there are delays due to stock unavailability, we will inform you accordingly.

Do note that Saturdays, Sundays & Singapore Public Holidays are non-working days for us.

 

To help our international customers, we have prepared the following information:

1. Order Tracking

We deliver through FedEx, which comes with tracking of the packages.

You may track your order here:  https://www.fedex.com/apps/fedextrack/?cntry_code=us&tab=1&tracknums=&clienttype=wtrk

2. Your Contact Information

Please make sure your shipping address, phone number, and email address are accurate and complete. This contact information may be used by the shipping carriers if they have problems delivering the order. HealthScoop is not liable for any items lost in mail due to wrong or incomplete address provided.

3. Declaration of Value and Product Description

In compliance with international laws, HealthScoop states the full value of each order on the shipping label, minus the shipping charge. We will send an itemised invoice along with the order. These invoices will indicate the name of each product ordered, the quantity of each item, and the cost.

We will indicate the quantity of all the products ordered along with the following product description, “Natural Products for Personal Use.” So, for example, if you ordered 2 each of 3 different products, for a total cost of SGD$30, we will state the following on the shipping label: Quantity: 6 Cost: $30.00 Description: Natural Supplements for Personal Use.

4. Import Taxes

You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.

5. Customs information

Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed, returned or confiscated. We request that you contact your customs office and ask about import regulations and restrictions before placing your order.

Please check with your customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed. If the product(s) is seized by customs, there will be no credit processed for the product(s). We regret to inform you that HealthScoop will not be liable for any packages refused or held by customs for delivery, and all returned packages will not be entitled for a refund. We seek your understanding and cooperation on this matter.

Important Information for First-time International Customers:

Import taxes:

You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.

Declaration of Value and Product Description:

An invoice is required to be included with your order for the shipping method: FedEx. The invoice will indicate the name of each product you ordered, the quantity of each item, and the cost.

Your shipping address, phone number and email address:

Please make sure your shipping address,  phone number and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order. HealthScoop is not liable for non-receipt of items if the above details were not provided in full or accurately.

Customs information: HealthScoop will not be liable for packages refused or held by customs for delivery

We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed. Do note that returned parcels will be charged to the customer and will not be refunded.